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Refund Policy

Last Updated: 15 August 2023

Welcome to Immfy Academy ("we," "us," or "our"). This Refund Policy explains our guidelines for refunds related to the purchase of our Chinese language learning video tutorials (collectively referred to as the "Services"). Please read this policy carefully to understand our refund process and eligibility criteria.

1. Refund Eligibility:

We strive to provide high-quality Chinese language learning tutorials that meet your expectations. However, if you are not satisfied with your purchase, you may be eligible for a refund under the following conditions:

  1. You have purchased our Chinese language learning tutorials within the last 3 days.
  2. You can provide a valid reason for your refund request, such as technical issues or dissatisfaction with the content.

2. Non-Refundable Situations:

Refunds will generally not be provided under the following circumstances:

  1. You have exceeded the specified refund window.
  2. You have completed a significant portion of the purchased tutorials.
  3. You have violated our Terms and Conditions or engaged in any form of abuse or misuse of the Services.

3. How to Request a Refund:

To request a refund for your purchase of our Chinese language learning tutorials, please follow these steps:

  1. Contact our customer support team at immfyacademy@gmail.com within the specified refund window.
  2. Provide your purchase details, including the order number and date of purchase.
  3. Clearly explain the reason for your refund request.

4. Refund Process:

Once we receive your refund request, we will review your request and eligibility. If your request is approved, we will initiate the refund process. Please note the following:

  1. Refunds will be issued using the original payment method.
  2. Depending on your payment provider and method, it may take several business days for the refund to reflect in your account.

5. Contact Us:

If you have any questions, concerns, or inquiries about our Refund Policy, please contact us at immfyacademy@gmail.com.

6. Changes to this Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated 15 August 2023 date. We encourage you to review this Refund Policy periodically.

By using our Services and making a purchase, you acknowledge and agree to the terms outlined in this Refund Policy.